Connect with the right person at a Chinese factory
Orivoya's China factory contact service helps overseas manufacturers, distributors, and sellers reach an appropriate business contact at a Chinese company. Our supplier introduction and communication support can start with a company you already know or a clear sourcing requirement. Send your enquiry in English; we can contact the company in Chinese and relay the response to you by email.
What is China factory contact support?
It is a scoped service for finding the appropriate business contact, explaining your enquiry in Chinese, and reporting the outcome in English. Contact-only requests can cover a sales introduction, sample question, component enquiry, or cooperation proposal. You do not need to place a product order through Orivoya to use this service.
Already know the company? Start there
Share the company name, Chinese name if available, website, product, and reason for contacting them. We can approach the company through available business channels and ask for the person responsible for sales, export enquiries, or your specific request.
- An unanswered email to a factory you want to buy from
- A product or component enquiry that needs the right sales contact
- A sample, specification, or wholesale discussion
- A potential business cooperation proposal that needs an introduction
Need help finding a supplier? Describe the requirement
If you do not have a target company, send the product or component specifications, intended use, expected quantity, and any essential requirements. We assess whether we can identify relevant candidates and agree the search scope before starting. Finding a contact does not establish a supplier's manufacturing capability or product compliance.
Chinese supplier communication by email, phone, and WeChat
You can continue using email while we handle initial outreach in Chinese by business phone or WeChat where available. We explain your enquiry, ask whether we have reached the appropriate business contact, and pass back the response. When both sides agree, we can help arrange a direct introduction or a follow-up conversation.
- Clarify the purpose of your enquiry in Chinese
- Ask the contact to confirm their role and connection to the company
- Relay the first reply in English, including unanswered questions
- Discuss further communication support if you need it
What a supplier introduction can include
We agree the deliverables with you before paid work begins. Depending on the request and what can be confirmed, an update can include:
- The company name, website, and public business details we found
- The contact's business role and affiliation, where confirmed
- A public business contact channel or an introduction approved by the contact
- An outreach summary: contacted, replied, declined, or not reached
- The first response in English and any next steps or unresolved questions
Scope and fees agreed before work starts
Initial request review is free. Contact research, outreach, and ongoing communication support are quoted according to the company, search difficulty, and agreed workload. You can request contact assistance without placing a product order through Orivoya. Factory audits, technical assessment, sample purchasing, and shipping are separate services to discuss if needed.
Frequently asked questions
Can you help if a Chinese factory has not replied to my email?
Yes. Share the company name, website, your enquiry, and what you have already tried. We assess the request and can try available business phone or WeChat channels in Chinese. A reply depends on the company and cannot be guaranteed.
Do I need to use WeChat myself?
No. You can send your request and receive our updates by email. We can use available Chinese business channels for the initial outreach. If both sides want direct contact, we can discuss an introduction.
Can you find a particular employee's phone number?
We can ask the company to connect us with an appropriate business contact. We provide public business contact details or an introduction with the contact's agreement; private personal phone numbers are not a promised deliverable.
Does a successful introduction mean the factory is verified?
No. Contact assistance confirms only the details reported in the update. It does not verify production capacity, quality, certifications, financial standing, or future performance. Any further checks need a separately agreed scope.
Do I have to buy through Orivoya?
No. This service can be scoped as contact assistance and initial communication only. You may discuss and contract with the supplier directly. Additional purchasing or follow-up support can be requested separately.
Which company do you want to reach?
Send the company details or your sourcing requirement. We will review the request and explain the proposed scope and fees before paid work begins.
Tell us who you need to reach.
Send an existing company name or describe the supplier you are looking for. Explain the business enquiry and the outcome you need.
We assess whether we can help and reply by email with the proposed scope and fees. Contact details are shared through public business channels or an agreed introduction.
Start with what you know
A company website or a clear sourcing requirement is enough to begin the review.