Submitting an inquiry is free. Refund and cancellation terms for an accepted request depend on the stage of the purchase and are confirmed with the quote before payment.
Before purchase
A request can normally be cancelled before we place the domestic order. Any non-refundable payment-provider or separately approved service costs will be explained where applicable.
After domestic purchase
Cancellation depends on the original seller's return policy, timing, product condition, domestic shipping, and other costs already incurred. Custom, personalized, used, opened, or non-returnable goods may not be refundable.
After international dispatch
International shipment cannot normally be cancelled after handover to the carrier. Loss, damage, delay, refusal, customs return, and insurance claims are handled according to the chosen route and carrier terms.
Incorrect or visibly damaged arrival
Notify us promptly when an arrival photo reveals an apparent mismatch or visible damage. We will review available seller remedies before international dispatch where practical.