Frequently asked questions
The service is simple: tell us what you need, receive a reviewed quote, and decide whether to proceed.
Do I need a product link?
No. A clear description is enough to begin. More detail helps us review the right item, and we can request screenshots in follow-up.
Can you ship to my country?
Worldwide delivery is available to most countries and regions, subject to product, destination, customs, sanctions, and carrier restrictions.
Is the quote free?
Yes. There is no obligation to purchase after receiving the initial quote.
Can you guarantee an item is authentic?
Basic photos do not constitute professional authentication. High-value branded goods may be declined or require an appropriate third-party service.
When is shipping finalized?
After the parcel arrives in China and its final weight, dimensions, packaging, and route are known.
Who pays customs duties and import taxes?
This depends on the destination and shipping arrangement. Any expected responsibility is explained before dispatch, but customs authorities make the final assessment.
How quickly will you reply?
Each request is reviewed before we reply. Complex or restricted products may take longer because additional checks can be required.
Found something in China?
Send the link or describe what you found. We’ll review it before you decide.