How to request help buying from JD.com as an overseas customer

What to send from a JD.com listing

• The exact product URL rather than a search page
• The seller or store name shown on the listing
• The model, color, size, quantity, and bundle
• Your destination country and postal code
• Screenshots of price, stock, and shipping notes

Check the listing's delivery option

Some listings display an international-delivery option while others are domestic only. Availability can vary by item and destination, so we confirm the specific listing rather than relying on a platform-wide assumption.

Review the quote before payment

• Which item and seller the quote covers
• Which charges are confirmed and which remain estimates
• What happens if price or stock changes
• Who is responsible for destination duties and taxes
• Whether the carrier needs additional documents

Treat branded-product claims as evidence to review

A seller's authenticity claim is not independent verification. We may request serial, batch, or authorization evidence and may recommend a separate verification route for higher-risk branded goods.

Confirm whether the request can proceed

Product category, seller evidence, route availability, customs, sanctions, and destination law can all affect acceptance. We explain a refusal before placing a domestic order.

Frequently asked questions