How to request help buying replacement parts from China
To request a replacement part, send the exact model or part number, key dimensions, connector or electrical specifications, photos, and destination. Acceptance is subject to product, destination, customs, sanctions, and carrier restrictions, and seller confirmation does not guarantee final compatibility.
Record identifying specifications
- Model and part numbers from the device or original part
- Dimensions, thread size, voltage, wattage, or connector type
- Material, finish, and hardware revision where relevant
- Clear photos of labels and connection points
- Quantity and intended use
Build a compatibility evidence set
A similar appearance is not enough. Include a device label, manual, exploded diagram, or known-good reference number so the seller can compare the exact version.
Ask the seller targeted questions
- Does the part match the model and revision provided?
- Is the pictured item the item that will ship?
- Are dimensions and connector details confirmed?
- Is the requested quantity in stock?
- Are condition and return terms stated?
Assess counterfeit and safety risk
Critical electrical, mechanical, medical, or vehicle parts may require stronger evidence or a verified source. We may decline a request where counterfeiting, condition, or safe use cannot be assessed adequately.
Review destination and carrier constraints
Magnets, pressure components, batteries, liquids, or regulated-use parts may face additional carrier or destination rules. We assess the actual item and route before ordering.
Frequently asked questions
Is a photo of the broken part enough?
Usually not. A photo helps, but model numbers, dimensions, connector details, and compatibility evidence are normally needed.
Can Orivoya guarantee that a part will fit?
No. We can obtain seller confirmation and compare provided evidence, but we do not perform engineering or laboratory compatibility testing.
What if the seller's model information conflicts with mine?
We pause the request and seek clarification or a corrected listing rather than assuming the parts are interchangeable.
Why might a part be refused for shipping?
Safety classification, magnets, batteries, pressure, regulated use, customs, sanctions, or destination law can prevent an available route.
Found something in China?
Send the link or describe what you found. We’ll review it before you decide.